Return Policy

We always aim to make sure our customers love our product, but if you do need to return an order, we’re happy to help. Just email us directly at hello@trupawsco.com within 90-days of receiving your order and a member of our customer service pack will start the process for you.

We will issue a refund to the original method of payment used once we have received the returned product to our facility. The customer is responsible for return shipping charges. Customers will receive a credit for the amount of purchase and a 10% disposal fee will apply. Due to safety regulations, this destruction fee applies to both opened sealed and unopened products.